Jobs
📍 Remote
via WeWorkRemotely
6 Aug 2026
Jumio: Customer Escalation Engineer
Headquarters: Colombia (remote)
Role Purpose
The Customer Escalation Engineer supports Jumio’s enterprise customers by owning complex technical issues through resolution. This person serves as a product support subject matter expert for Jumio’s web, mobile, API, and SDK-based solutions, partnering closely with Customer Success, Engineering, Product, Sales, and Account Management to investigate e
Role Purpose
The Customer Escalation Engineer supports Jumio’s enterprise customers by owning complex technical issues through resolution. This person serves as a product support subject matter expert for Jumio’s web, mobile, API, and SDK-based solutions, partnering closely with Customer Success, Engineering, Product, Sales, and Account Management to investigate e
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